Quality Promise: At Les Ateliers de Japon, we take quality very seriously. Returning is easy. If customers are not satisfied with the product for any reason, they have 14 days from date of delivery to return it to us in perfect condition, with its original packaging. Items should be returned new, unused and with all the attached for a full refund.
Refunds: We will replace these items or refund the amount you paid for the item. You are responsible for the cost of shipping the item back to us. Refunds are made to the original payment method only.
Damaged or incorrect orders: Should you have any concerns about the quality of your product upon receipt, please email us at firstname.lastname@example.org with your order # and a clear photo of the issue. We will get back to you as fast as possible.
Undeliverable Packages: On very rare occasions, packages are returned to us as undeliverable. We will attempt to re-ship orders that are returned to us as undeliverable. In an effort to reduce the impact of returned products, Les Ateliers de Japon retains the right to donate or recycle any returned or undelivered items as deemed appropriate in its sole discretion.